This policy explains how Oak & Loom ("we") collects and uses your personal data when you visit oakandloom.in or buy from us, in line with India's Digital Personal Data Protection Act, 2023.
Only to process and deliver your order, send order updates, respond to your messages, and meet our legal and tax obligations (including GST invoicing).
Only the services needed to fulfil your order: Shopify (store and checkout), Razorpay (payments), and our courier partners (delivery). Each handles your data under its own privacy and security obligations. We do not sell or rent your personal data.
For as long as needed to fulfil your order and as required by Indian tax and accounting law; after that it is deleted.
You can ask us to access, correct or erase your personal data, or withdraw consent for marketing, by writing to adminoakandloom@gmail.com. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Grievance contact: Oak & Loom, 602, Pooja Tower, Evershine City, Vasai East, Maharashtra 401208, India. Email adminoakandloom@gmail.com, phone +91 99604 97307.
This document was last updated on October 18, 2026.